ServiceNow CMDB Data Quality Optimization Description This project demonstrates my approach to improving CMDB data quality and operational reliability using ServiceNow ITOM best practices. The solution focuses on identifying duplicate and orphaned configuration items, optimizing discovery processes, improving data reconciliation, and strengthening CMDB governance. The result is a cleaner, more reliable CMDB that supports accurate reporting, automation, incident management, and better IT decision-making. Skills ServiceNow ITOM CMDB Discovery IRE Data Quality IT Operations