AI Dental Receptionist – Voice & WhatsApp Assistant

Short Description

Built a multi-channel AI receptionist for dental clinics that answers calls, books appointments, responds to WhatsApp messages, and provides instant answers using a RAG knowledge base. The solution integrates OpenAI/Claude, Retell AI, Cal.com, Twilio, React, Node.js, and PostgreSQL.

Skills AI Development OpenAI Claude Node.js React TypeScript FastAPI PostgreSQL Retell AI Twilio WhatsApp API Prompt Engineering API Integration Problem Solved

Dental clinics often miss calls and appointment requests outside business hours. Patients also ask repetitive questions about treatments, pricing, and clinic timings.

This AI assistant automates customer support 24/7 while reducing receptionist workload.

Solution

Developed an AI-powered receptionist capable of:

Answering inbound phone calls Booking appointments automatically Responding to WhatsApp inquiries Searching clinic knowledge using RAG Integrating with Cal.com calendars Escalating complex queries to human staff Technologies Used React Node.js Express.js TypeScript PostgreSQL Prisma OpenAI Claude Retell AI WhatsApp Cloud API Cal.com Twilio Results ✅ 24/7 AI customer support ✅ Automatic appointment booking ✅ Multi-channel conversations ✅ Reduced manual receptionist workload ✅ Faster customer response times ✅ Scalable architecture for multiple clinics

Additional Portfolio Projects

Create separate case studies for the following AI solutions:

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✅ AI WhatsApp Real Estate Assistant

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✅ RAG Knowledge Assistant

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