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ACTIVIN is an intelligent WhatsApp chatbot built for MINDEP — the Chilean Ministry of Sport — to handle thousands of participant inquiries for the Semana del Deporte 2026 running event across all 16 regions of Chile.
The client needed a solution that could automatically respond to questions about registration, kit pickup locations, race routes, event schedules and regional information — 24/7 without human intervention.
We built the entire system using n8n for workflow automation, Twilio for WhatsApp messaging, OpenAI GPT-4o as the AI brain, and Google Sheets as a live knowledge base that the client can update autonomously at any time.
Key features delivered:
- AI agent that reads directly from Google Sheets to answer questions
- Automatic greeting with privacy notice for new users
- Returning user recognition
- Regional data lookup covering all 16 Chilean regions
- Full conversation logging for analytics
- Response time under 10 seconds
The client was fully satisfied with the performance and fluency of the bot and we are already moving forward together on the next project.
The network for creativity
Join 1.25M professional creatives like you
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