Autonomous AI Support & Resolution Agent

Built an autonomous, tool-enabled AI agent designed to resolve high-frequency customer support tickets without manual human intervention. Unlike standard FAQ bots, this system connects directly to internal APIs and databases via function calling to execute real-time actions—like fetching order tracking, updating accounts, and safely processing refunds under defined guardrails.

It features zero-latency responses, strict validation to prevent hallucination, and a seamless 1-click human escalation mechanism that provides complete conversational context, cutting tier-1 support workload by over 60%.