Panel 1 — Customer Refund Request: Customer asks for a refund on an item from a fulfilled order (#1062). The AI correctly identifies the order is already fulfilled and explains it needs to process this as a return instead of a refund, then lists the actual items so the customer can specify which one — this is your item-listing fix and the return/refund distinction we worked through today, shown accurately. Panel 2 — Identity Verification: After the customer picks "Selling plans ski wax," the AI correctly requires identity verification before proceeding, asking for the email used on the order — matches your guardrails logic exactly. Panel 3 — Return Submitted for Approval: Once the email is confirmed, the return completes cleanly with no redundant re-confirmation — this is your later prompt fix (the one that eliminated the re-listing/re-asking loop) working correctly.