Order-to-fulfillment automation for an export business: I mapped the full buyer journey (order confirmed, onboarding, order creation, document collection, payment tracking, shipping updates, delivery, closure) and automated the follow-ups at each stage. Buyers get email updates through Brevo and WhatsApp Business messages, routed across multiple Zoho mailboxes and orchestrated in Make, with every step logged back to the CRM so the sales team sees status at a glance.