AI Support Agent for Policy Answers, Order Lookup, and ReviewAI Support Agent for Policy Answers, Order Lookup, and Review
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Resolve: an AI support agent that answers from a company’s own policies, looks up orders, and escalates weak matches to a human instead of guessing. A human approves replies before they go out.

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Kapil's avatar
For the human approval step, I'd show the exact policy passage and its effective date beside the draft. Does Resolve flag a reply for re-review if the policy changes while it waits for approval?
Hamza's avatar
yes it does.
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