Most agency owners I talk to aren't struggling because they lack talent. They're struggling because everything runs through them. Every client question. Every decision. Every fire. The team is capable. The work is good. But nothing moves without the founder in the room. That's not a people problem. That's a systems problem. When there's no clear operating model — no defined workflows, no ownership rules, no execution logic — the founder becomes the operating system. And that doesn't scale. I've spent years studying how the best-run agencies actually operate. Not the ones that post about productivity. The ones that deliver consistently, without the founder holding everything together. The difference is always the same: A system that runs the business. Not a person. What does your current system look like?