A confusing letter can turn an everyday task into something overwhelming — especially when it concerns your child, your benefits, or your health coverage.

I built Letterstep to help people understand what a letter says, what it asks them to do, and where to start.

Paste a letter or import a .txt file, then ask questions in a conversational interface. Letterstep provides a plain-language explanation, separates deadlines from other dates, and connects suggested actions to the original wording. You can select the preparation tasks you want to keep and download or print them with supporting quotations.

FamilyCase brings related letters together, with fictional examples covering school meetings, Virginia SNAP preparation, and medical coverage. The goal is to help families prepare for a conversation — without making eligibility decisions or pretending to replace professional advice.

The walkthrough also previews a navigator handoff inside the same chat. Users review the context before continuing. This call is clearly labelled as a simulation; no live operator is contacted.

I designed the experience locally, then implemented and refined it with Codex and Base44. I tested the journey in Chrome, including mobile layouts, real text-file imports, live AI responses, source references, and selected-task exports.

My focus was making a stressful moment feel manageable: a calm interface, the original letter always within reach, and one clear next step.