Customer Margin Analysis to Identify Unprofitable OrdersCustomer Margin Analysis to Identify Unprofitable Orders
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Most owner-run product businesses know their total margin. Few know where it goes.
In this illustrative Margin X-Ray, the top 20 customers earn +31% gross margin after cost-to-serve. One-off small orders and the heavy-discount group lose money (-4% and -8%).
The fix is rarely "raise all prices". It is usually a minimum order size, clearer discount rules and who gets free delivery.
Want to see this on your own sales export? Margin X-Ray, 1 week.
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