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Real-Time Interaction Guidance, focuses on how real-time feedback can support human performance without increasing cognitive load. The experience translates live conversation signals into subtle, contextual guidance for agents, while giving supervisors clear visibility into performance patterns as they emerge.
My work focused on determining what information matters in the moment, when it should appear, and how it should be presented so it supports, and not disrupts agent flow. When it comes to call center software, we design for trust when the system is live and the stakes are real.
This project strengthened my approach to design leadership in ambiguity, which still exists even in an enterprise setting. I learned to prioritize clarity, systems thinking, and close collaboration to bring order to complex enterprise SaaS products
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Peep, crypto social app, fund & launchpad — designed by Chick Studio
Playful, illustrative, community-focused.
Wow Amazing work 🔥
Here’s my submission😍
I created an interactive hero section for a skincare brand called “Baresol.” The background visually represents the texture, thickness, and colour of different skincare products, dynamically adapting to each one.
The hero section is powered by a fully interactive WebGL shader. As you move your mouse, the surface responds in real time—distorting into smooth 3D waves and swirls that mimic the natural flow and feel of skincare creams.
To enhance interactivity, I’ve added a controller in the bottom-left corner that lets users adjust:
Texture thickness Color saturation Flow intensity
There’s also a “Discover Our Products” call-to-action that smoothly navigates users to the product section.
Check it out here: 👉 https://omma.build/p/new-chat-5l2zw0
The WebGL shader reacting to mouse movement is so satisfying — love how the texture controls let you feel the product
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