The AI concierge
An assistant embedded in the page, trained on the clinic's own treatments, prices, downtime and hours. It handles the questions people are too embarrassed to phone about — does Botox hurt, what does laser actually cost, are you open Friday — and ends the conversation by offering a consultation slot with a named doctor. Anything medical gets routed to the team rather than answered. That boundary is deliberate: an AI that guesses about a patient's skin is a liability, not a feature.