I built an AI-powered booking and customer support automation designed to handle customer inquiries, qualify leads, manage bookings, and keep customer data organized automatically.
The system can respond to incoming website or WhatsApp inquiries, answer common questions, check availability, book appointments, send follow-ups, and sync lead information with a CRM/database.
The goal of this project was to reduce manual customer support work while helping the business respond faster and convert more inquiries into bookings.
This project demonstrates my work in AI agents, workflow automation, customer support automation, appointment booking, CRM integration, and multi-channel communication.
Designed and built an AI operations dashboard that brings projects, decisions, tasks, research, connected tools, and voice interaction into one clear workspace. The goal is to turn complex workflows into a simple, usable system that helps people see what matters and act faster.
James, putting decisions right next to tasks is the part I like most. Most ops tools track what got done but lose why it was decided, and that is exactly what people go looking for three weeks later. How are you using the voice side day to day?
Now someone has to check availability, coordinate the yacht and chef, confirm the menu, collect dietary requirements, arrange the extras, and keep an eye on the weather.
For a small charter business, that can mean a lot of back-and-forth before a booking is actually confirmed.
So I built Marea around a simple idea:
The guest should choose the experience. Marea should handle the coordination.
Instead of starting with a long inquiry form, guests can build their trip visually, choosing the destination, date, yacht, experience, dining options, and preferences through one guided flow.
Behind the scenes, the concierge gets everything they need in one place: guest details, preferences, special requests, payment, and trip status.
And because sailing doesn't always go according to plan, Marea also brings weather and rescheduling into the booking experience.
One booking. Boat, chef, dinner, and everything in between.