Contra - A professional network for the jobs and skills of the futureWhen people land on a service-based website, they’re often already carrying questions, stress, or...
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When people land on a service-based website, they’re often already carrying questions, stress, or urgency.
I put together this short communication clarity walkthrough to explore how language choices can either ease that moment or add a little extra effort — even when the intention behind the work is strong.
This is not a critique or a pitch, just an example of how I think about clarity and communication.
One part of the OTPST Kajabi build was bringing six Wistia video testimonials into the sales page.
These are members talking about the client's training program. Their role on the page is to help visitors understand the experience through people who have used it.
My design task was to integrate that proof into the page, alongside the offer, program details, and trial CTAs.
When I review a Kajabi course or membership landing page, I ask what question each testimonial helps answer: who the program suits, what the experience feels like, or what the coach is like to work with.
Useful proof gives the visitor context. A wall of praise can still leave their main question unanswered.
Which question do prospective members ask you most often?
Sometimes, a business is doing great work, but its website doesn’t reflect it.
The team has improved.
The service has improved.
The results have improved.
But the website still tells an old story.
And that can become a problem.
Because when people hear about your business and decide to check you out online, your website becomes part of the decision they make.
It can either strengthen their confidence…Or create doubt.
A website should not just exist.
It should represent the current quality, clarity, and credibility of your business.
That is why updating a website is not always about starting from scratch.
Sometimes, it is about making sure your online presence matches how far your business has come.
If someone visited your website today, would it reflect where your business is now or where it used to be?
I am Michael Tewogbadea, a WordPress Website Designer and Elementor Expert who helps startups, organizations, and service-based businesses build and strengthen their online presence through website design, redesign, development, and optimization.
I create clear, responsive, and user-friendly websites that communicate what a business does, build credibility, improve the user experience, and guide visitors to take action. My goal is to help businesses turn their websites into valuable tools that support growth.