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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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After more than 20 years in Customer Experience, one thing hasn't changed.
Customers rarely remember the perfect order.
They remember how you handled the unexpected.
A delayed shipment.
A refund.
A damaged product.
A difficult conversation.
Every interaction is an opportunity to build trust, or lose it.
That's why I enjoy working on customer operations, processes and multilingual support as much as answering customers themselves.
Better processes create better customer experiences.
#CustomerExperience #Shopify #CustomerSupport #Operations
Business owners: getting leads is only half the job.
If leads are coming in but follow-ups are manual, delayed, or inconsistent, you may be losing opportunities without realizing it.
That’s where a solid CRM and automation system makes a difference.
I help businesses use GoHighLevel to organize leads, automate follow-ups, manage pipelines, book appointments, and keep prospects engaged without adding more work to their day.
If your current setup feels messy or you’re leaving leads on the table, DM me “GHL” and let’s talk.
#GoHighLevel #BusinessAutomation #LeadManagement #CRM #DigitalMarketing
I built Slotta, a simple booking platform designed for solo practitioners who want to spend less time managing appointments and more time with their clients.
The idea came from looking at the realities of running a small, appointment-based business. Many solo practitioners still manage bookings through texts, calls and social media messages. That means manually checking availability, arranging times, sending directions, dealing with cancellations and chasing payments — often using a personal mobile number.
There can also be a more personal issue for practitioners working from home. Publishing a private address or mobile number online can leave some people feeling vulnerable, particularly women offering one-to-one services. Slotta allows the booking process to happen professionally online, while keeping personal contact details and the exact appointment location private until appropriate.
I wanted to automate the whole journey from “Can I book with you?” to “You’re booked.”
Customers can choose a service, see genuine availability, book and pay or leave a deposit, receive confirmation and reminders, add the appointment to their calendar, and later reschedule or cancel through their own secure link.
Behind the scenes, the practitioner controls working hours, services, availability, breaks and holidays, cancellation rules, payment options and reminders from one simple dashboard which was built to be mobile first friendly as lets face it most of us work from our phones nowadays. Slotta also accounts for practical details such as allowing extra time for a new client's first appointment and blocking time directly from the calendar.
I also included a women-only booking option, allowing practitioners who choose to operate this way to communicate and enforce that policy as part of the booking journey.
The goal wasn't to build the biggest booking system. It was to build one that feels simple, safe and genuinely useful for a person running a business on their own — removing as much admin and unnecessary back-and-forth as possible.
