A colleague tells someone, "You should call Catherine."
That person goes straight to Google.
If nothing is there, most of them never call.
This is the leak I see most often in private practices that rely on referrals and directories. A therapist I worked with this year had been in practice for 35 years. Her Psychology Today referrals had slowed, long term clients had finished their work, and her caseload dropped. She had no website.
Every warm referral she received was passing through a gap where confirmation should have been. For a decision this personal, an empty search result reads as a risk.
So her website was not built to convince strangers first.
It was built to close that leak -
Catch the people who are already halfway to calling, and give them a reason to finish.