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A client asked us this week why a cancelled order still showed a processing fee on their statement.
Shopify's fraud analysis gives every order a risk level (low, medium, high) based on signals like mismatched billing and shipping or unusual order patterns. That tag is informational only. It does not auto-cancel or auto-refund anything, so if an order slips through to fulfillment before anyone looks at the tag, the processing fee is already spent even after the buyer is refunded.
The fix we set up for clients: a saved order search filtering risk:medium and risk:high, checked before anything ships, added as a step in the daily fulfillment routine. No app required, just native Shopify.
Five-minute self-check: open Orders, search risk:medium OR risk:high, and see how many of your last 20 orders would have been caught before they shipped.
Ecom Swift LLC
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This project was an instant yes!
I got to work with the dreamiest new brand and photography to translate into a more editorial Shopify experience for a beauty subscription brand. Even better, the new site helped increase subscriptions and hit the brand's goal after launch. ✨ Check it out.
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