WhatsApp AI Booking Assistant for Salons

I design and test a WhatsApp AI assistant that books appointments for your salon, one question at a time, and only confirms a booking after your customer says YES.

What I deliver for your business

✅ A complete assistant instruction covering the assistant's job, rules, opening days and hours, prices, booking hours, location, payment method, and emergency handling ✅ A four-step booking flow that collects the customer's name, service, day, and time, one question at a time, then repeats the booking back with the price and waits for YES ✅ A last-appointment rule, so the assistant politely declines times after your cut-off and offers another time instead ✅ A closed-day rule, so requests for Sunday or any closed day are handled correctly ✅ Smart conversation handling, so the assistant never asks the customer for information she has already given ✅ Safe answers when information is missing, with the assistant saying it will ask the manager instead of guessing an address or a price ✅ Live testing with realistic customer messages, including a late-evening request, a half-hour request after the cut-off, and a question the assistant could not answer ✅ A gap report listing every missing detail found in testing, with the exact line added to fix it

Example of the work

Test 1, normal booking: a customer asked for packing gel on Friday at 5pm. The assistant collected her name, service, day, and time, repeated the booking with the correct price of N5,000, and confirmed only after she replied YES.

Test 2, late request: a customer asked for 7pm and then 6:30pm. The assistant refused both politely, explained that the last appointment is 6pm, and asked for another time.

Test 3, missing information: after booking, the customer asked where the salon is. The assistant had no address, so it said it would ask the manager instead of inventing one. Fix: added "Location: 12 Ada George Road, Port Harcourt." and "Payment: pay at the salon after the service."

Who this is for

Salons, barbershops, spas, and other appointment-based businesses that take bookings on WhatsApp and want faster, more consistent replies.

Skills Practiced • Writing a complete AI assistant instruction • Designing an appointment booking flow • Context design • Structured debugging • Testing an assistant with realistic customer messages • Finding and fixing missing information

Tools Used • Claude (AI assistant) • WhatsApp (customer messaging format) • Notes app (saving the final instruction)