IT Field Support Specialist Needed at Eramet Group

IT Field Support Specialist Needed at Eramet GroupIT Field Support Specialist Needed at Eramet Group

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MARCELO R

• Apr 9

ERAMINE SUDAMERICA (ERAMET GROUP) Position: IT FIELD SUPPORT • general user support • general maintenance of notebooks and PCs • assistance installation and configuration of network equipment (switches, routers, access points) • installation and configuration of network printers • Lims Laboratory System installation assistance • configuration of VHF radio equipment • monitoring the operation of different applications on user equipment • Incident management with Internet Service Provider • assistance with various software and hardware implementations of the company

Systems Engineering VMware

Miles ‎

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Bilingual SaaS Technical Support Specialist with 7+ years of experience delivering Tier 1–2 support via chat, email, and phone. I help companies improve customer experience, reduce churn, and accelerate user adoption through fast, effective troubleshooting and onboarding support.

Experienced in working with eLearning platforms, CRM tools, and cross-functional teams. I also create documentation and translate content (EN/ES) to improve self-service and scalability.

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