Launch The Case Study – Post #2 The real lesson - A Landing Page Is Only One Part of the Customer...Launch The Case Study – Post #2 The real lesson - A Landing Page Is Only One Part of the Customer...
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Launch The Case Study – Post #2
The real lesson - A Landing Page Is Only One Part of the Customer Journey
While working on my latest digital product project, I kept reminding myself: The landing page is not the journey.
It's one step in the journey.
The actual experience was:
Discover → Understand → Explore → Choose → Purchase → Receive
That meant asking:
What does the visitor see first?
What do they need to understand before choosing?
What happens when they click?
Where do they go next?
What happens after payment?
And can they actually access what they bought?
Good digital support means thinking beyond the task you're assigned.
You have to think about what happens next.
I explored this in my latest Contra Case Study.
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