Customer Complaint Routing Automation | n8n Built this workflow today to automate customer complaint handling and priority-based routing using n8n. Instead of manually reviewing every complaint, the workflow automatically: 📩 Receives customer complaints through a Webhook ⚙️ Uses JavaScript Code to process multiple customer records 🔀 Uses IF logic to identify high-priority complaints 🚨 Sends high-priority complaints to an external API via HTTP Request 📊 Sends normal-priority complaints directly to Google Sheets 📝 Structures customer name, email, complaint, priority, status & message for further processing This is a practical example of how automation can reduce manual complaint handling and make sure urgent cases are routed immediately while regular cases are still recorded systematically. Tools: n8n • Webhooks • JavaScript • IF Logic • HTTP Requests • Google Sheets • JSON