QuickServe — AI Natural Language Business Portal & Automated Service Hub

The Problem:

Traditional business portals require navigating multi-level menus just to check account metrics or raise a support ticket. QuickServe replaces that complexity with conversational actions backed by secure backend execution.

Key Deliverables & Architecture:

Natural Language Data Access: Queries live balances and recent transaction records directly from SQL Server using structured OpenAI tool calls.

Conversational Service Actions: Triggers backend service tickets and workflows straight from the chat interface.

Fault-Tolerant Fallback Layer: Rule-based fallback logic ensures critical business queries remain functional even if third-party AI APIs experience downtime.

Tech Stack: .NET Core, React, SQL Server, OpenAI API.