Senior UX Design Manager Leads Retail Orders and Support RedesignSenior UX Design Manager Leads Retail Orders and Support Redesign
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As UX Design Sr. Manager, I led a year-long redesign of Orders and Support for a Fortune 500 retailer. Customers struggled to track orders, fix problems, and find help, so many called support instead. My team rebuilt order status with clear messages and a simple progress tracker. We also brought help options into one place so customers can find answers on their own. This resulted in a reduction of calls and an increase in self-service.
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The network for creativity
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Creatives on Contra have earned over $150M and we are just getting started