Redesigning Walmart's Alcohol Pickup Age Verification SystemRedesigning Walmart's Alcohol Pickup Age Verification System
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Amey's avatar
Amey More
• Apr 5
Smart Delivery App - Age Verification System
About: Walmart's alcohol pickup flow was a compliance liability hiding inside a UX problem. Associates were making high-stakes age verification calls under peak-hour pressure with decision-critical signals scattered across multiple screens no clear path for edge cases, no confidence in exceptions.
What I did: I redesigned the entire verification system from scratch: a guided, adaptive, multi-modal flow that handled ID-less scenarios, intelligent exception routing, and real-time validation all within a 3-sprint delivery alongside a 13-person cross-functional team.
Post-launch: 93% compliance rate. 90% task satisfaction. Hand-off time dropped to under 3 minutes. Verification errors and peak-hour abandonment both declined measurably. What started as a workflow fix became a shift in decision architecture proving that compliance and speed aren't opposing forces when the interaction model is built around context.
Completed work
Interaction DesignProduct DesignUser ResearchFigmaFigma MakeUserTesting
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