Contra - A professional network for the jobs and skills of the futureUnderstanding Usability Scores: Avoiding Common Dashboard Pitfalls
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Just published on Medium: "Your Usability Score says 'good.' Your roadmap still isn't done." After four years testing dashboards across energy, logistics, and operational systems, I keep seeing the same pattern: a passing usability score feels like permission to move on. It isn't. In this article, I explore why the severity matrix often tells a more important story than the overall score and how it changes conversations with stakeholders. The biggest usability problems rarely affect everything. They hide in one or two critical tasks that consistently slow users down, create friction, or increase cognitive load. That's exactly why aggregate metrics can be misleading. If you work with operational systems, logistics, energy, or anywhere people depend on software to move real assets through real infrastructure, I'd like to hear your perspective. What patterns are you seeing in your own usability research? [Link to the Medium article in the comments below]
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