Redesigned the full courier app for Glovo, transforming a complex multi-delivery workflow into a simple, intuitive experience used across 14 countries. The product handled real-time task assignment, route navigation, and delivery status across millions of daily deliveries.

The project started with user research across multiple markets to understand how couriers were actually working and where the flow was breaking down. From that I defined the product direction, redesigned the full UX from task assignment to delivery completion, and coordinated 14 engineers across 3 squads from discovery to launch. Reduced average task completion time by 3 seconds per delivery, generating €2K per month in operational efficiency gains.