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Customer Support & Customer Success
Experienced in handling customer inquiries, resolving issues, managing follow-ups, and maintaining positive customer relationships in professional company environments.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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☀️ Good afternoon!
A question for anyone who runs a small business: what do customers ask you most often?
🕒 Opening hours?
💶 Prices?
📋 The menu?
📍 Where you are?
Whatever it is, that’s the first thing your website should answer, in the first few seconds on a phone. I’m curious what your answer is 👇
Great framing, Alexander. Most small business sites bury the one thing visitors actually want. Answering the most-asked question in the first few seconds is such a simple rule and most sites still miss it.
Glory — Jaú Serve Customer Story
A customer story for Glory featuring Jaú Serve, a Brazilian supermarket chain. The film explores a real business challenge, cash automation and the customer experience through interviews and footage of the retail operation.
My role: Director & Video Editor. From directing the interviews to shaping the final edit, my work focused on building a clear narrative that connects the customer's perspective with the product in use.
This project reflects my approach to interview-led storytelling, combining authentic human experiences, purposeful pacing and supporting visuals.
Selected work from my previous portfolio, now presented through CUTMASON.
Very nice
Great customer service isn’t just about answering questions — it’s about making people feel heard.
I believe the best customer experiences come down to four things:
• Be responsive: Respect people’s time and keep communication clear.
• Be helpful: Focus on finding solutions, not just giving answers.
• Be professional: Stay patient, respectful, and understanding.
• Be human: A little kindness can make a big difference.
Whether you're working with a client, solving a problem, or building a long-term relationship, the way you treat people matters.
Good service builds trust. Trust builds loyalty.
What’s one thing that makes you want to work with a business again?
