Panel 1 — Cancellation Request & Reason: The customer asks to cancel "The Multi-managed Snowboard" from order #1065, giving "changed my mind" as their initial context. The AI correctly identifies the order and item, then asks for a reason before proceeding — the customer replies "It's expensive." The panel is cut off mid-response, but it's already showing "requires human approval since..." starting to appear. Panel 2 — Identity Verified & Escalated: The AI states cancelling the item requires human approval because the refund amount of $610.06 exceeds the auto-approve limit, and asks for the email used on the order. The customer provides it (Russel.winfield@example.com), and the AI correctly confirms that even after identity verification, this still requires human approval due to the dollar amount, and says it will forward the request to the team.