The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
CSAT summary showing my customer satisfaction results from my previous remote technical support role. I used the name "Lily" professionally, while the report displays my legal name
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
Most "where is my order?" emails can be answered by the store itself.
Shopify's new customer accounts let shoppers sign in with an emailed code, track orders, buy again, and start returns.
Letting shoppers track orders and start returns themselves kills a lot of support emails before they exist. Do you customize the new accounts pages per brand, or is the default good enough?
Check it out Excited to share my latest brand identity project — DocumentReview.Law! ✨
A modern visual identity built around clarity, precision, and trust, featuring a distinctive logo, cohesive color palette, brand guidelines, and digital applications.
Would love to hear your thoughts! 💜💚
Cool
Resolve: an AI support agent that answers from a company’s own policies, looks up orders, and escalates weak matches to a human instead of guessing. A human approves replies before they go out.
Live demo: support-resolver.vercel.app
For the human approval step, I'd show the exact policy passage and its effective date beside the draft. Does Resolve flag a reply for re-review if the policy changes while it waits for approval?
