Make-Based AI Lead Triage and Routing for Inbound SubmissionsMake-Based AI Lead Triage and Routing for Inbound Submissions
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Most inbound bottlenecks aren't caused by low lead volume—they happen during triage.
When inquiries roll into a Google Sheet or CRM, operations teams often waste 10–15 minutes per submission reading through messy paragraphs, deciphering budget mismatch, and manually deciding who gets an immediate call vs. a standard rate sheet.
Instead of adding a bulky CRM add-on, I documented a lightweight 3-step automation pipeline built inside Make:
Intake & Extraction: An active listener triggers immediately upon a new submission, extracting core variables: client scope, target deliverables, timeline, and stated budget.
Context-Aware Evaluation (Gemini 2.5 Flash): The payload passes through an AI evaluation node with strict guardrails:
Evaluates budget against minimum agency criteria.
Assigns a triage score: Hot (immediate priority), Warm (nurture), or Cold (disqualified/template reply).
Generates a strict 15-word operational summary—no long paragraphs.
Determines an automated next step (e.g., routing to an account lead or flagging for asynchronous follow-up).
Data Return & Clean Pipeline: Appends the structured classification directly back to the master operational tracker, keeping the sheet filterable and clean.
The outcome: The sales and operations team can filter the entire board by priority status in two clicks, cutting first-touch response time to minutes without manually reading every single submission.
I’ve documented the full scenario map, execution logic, and data schemas below.
Curious how other agency operators and automation leads here handle their lead enrichment layer—are you doing AI scoring at the form level, or later in the CRM pipeline?:
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Benjamin's avatar
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10 to 15 min per inquiry adds up stupid fast. does it flag the urgent ones too?
Pari's avatar
It absolutely does! The engine automatically assigns a 'Hot' score to urgent, high-value inquiries, so your sales team knows exactly who to call first and never misses a priority lead.
Kapil's avatar
For the budget gate, I'd keep an unstated budget separate from one explicitly below your minimum. Does the Make route ask for clarification when the amount or currency is missing, so a potentially suitable lead doesn't fall into Cold by default?
Pari's avatar
That's a fantastic point! Right now, the logic strictly categorizes based on the provided data fields, but routing "unstated" budgets into a separate "Needs Clarification" category is a great way to ensure we don't accidentally disqualify potential high-value leads. I'll...
Kapil's avatar
That keeps missing information separate from a poor-fit lead. When the budget comes back, I'd rerun qualification on the same lead record so the clarification doesn't create a duplicate or trigger two follow-ups.
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