I have been working on this AI Workflow Triage and you have to see this! Most contact forms treat...I have been working on this AI Workflow Triage and you have to see this! Most contact forms treat...
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I have been working on this AI Workflow Triage and you have to see this!
Most contact forms treat every submission the exact same way, whether someone is just reaching out with a routine question or dealing with a time-sensitive issue. I set up a system in Make to automatically sort and handle incoming requests based on priority.
Here is how the logic works:
Capture and Log: Tally catches new form submissions and logs all the entries directly into Google Sheets.
Smart Routing: A router evaluates the content of the submission for specific intent signals like "urgent" or "emergency."
Standard Inquiries: General questions follow the fallback route, triggering a clean confirmation email so the sender knows their message was received.
Urgent Requests: High-priority inquiries are routed to Google Gemini AI, which analyzes the query, drafts an immediate context-aware response, and sends it out through Gmail. I also added a retry module on this branch to handle any unexpected API errors smoothly.
This setup prevents high-priority leads and urgent requests from sitting unaddressed in a crowded inbox, all without requiring 24/7 manual oversight.
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started