Feedback Survey Builder: Form-Based or Step-by-Step UX?Feedback Survey Builder: Form-Based or Step-by-Step UX?
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Rajaraman's avatar
Rajaraman Arumugam
pro
• Oct 5
Designing a feedback survey builder, and I'd love your take.
The idea: define a survey once (NPS, CSAT, Like/Dislike or a comment), ask a follow-up question based on the score, and reuse it across AI agents.
A · Form + preview: one form, section by section, with a live chat preview beside it. B · Step-by-step: the survey laid out as the steps a respondent goes through, edited in place, with the selected step's settings on the side.
Which one would you rather build a survey in, and why? What would you change in either?
#productdesign #uxdesign #saas

1 voted

20%

form + preview

form + preview

4 voted

80%

step by step

step by step

5 votes

Closed

Seemak's avatar
Seemak Iqbal
• Oct 5
I’d probably go with B. It feels more natural to build the survey the same way someone would actually go through it, especially once you start adding conditional follow-ups.
Rajaraman's avatar
Rajaraman Arumugam
pro
• Oct 5
i am also aligning with option 2. Thanks for the feedback.
Rafee 's avatar
Rafee Alam
pro
• Oct 5
Step by step. A follow-up that appears after the score feels closer to how people actually answer.
Rajaraman's avatar
Rajaraman Arumugam
pro
• Oct 6
makes sense. thanks
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