Optimize Retention: Insights to Combat Customer Churn with Power BI

Optimize Retention: Insights to Combat Customer Churn with Power BIOptimize Retention: Insights to Combat Customer Churn with Power BI

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Sushmita Yadav

• Mar 20

Customer churn is a silent challenge that affects long-term growth, customer loyalty, and overall business stability. This dashboard is designed to uncover patterns behind why customers choose to leave.

• Focuses on identifying high-risk customer segments across different demographics and behaviors • Highlights the impact of customer engagement and product usage on retention • Explores how financial attributes influence customer decisions • Emphasizes the importance of segment-based retention strategies

This dashboard shows that retention is not just about keeping customers, but about understanding their journey and addressing the gaps.

Reducing churn starts with asking the right questions and letting data guide the answers.

#powerbi #customerchurnanalysis

Data Analysis Microsoft Excel Microsoft Power BI SQL

Geethasree Naguboina

pro

• 13h

Segmenting churn risk by credit score band alongside geography and product count in one dashboard is really powerful — it moves the conversation from 'how many customers left' to 'which customers are most likely to leave next and why.' The insight about customers with 2 products...

Sushmita Yadav

• 11h

Thank you for the feedback. I really liked the way how you observed my work.

Istiak Ahmed Khan

• 1d

looks great

Sushmita Yadav

• 11h

Thanks a lot.

Moses Kim

• Mar 17

Dashboard for monitoring and analyzing oil and gas trading activity across West African markets. It consolidates pricing windows, arbitrage spreads, stock levels, refinery data, and vessel tracking into a single analytical environment.

dashboard Figma trading

Sahil Dobariya

pro

• Mar 19

Bro, this is actually fire. 🔥

RodriDesign

pro

• Mar 18

Helping shape Strella's marketing experience before their $14M Series-A 🚀 Over the past years, we've been working closely with the team at Strella — an AI-powered Customer Research Platform helping teams get customer insights 10x faster. Our collaboration began when the product was still very early, before launching. The core challenge was translating a technically sophisticated product into a clear, credible narrative for modern product teams and enterprise buyers. Together, we focused on: — Designing a scalable Webflow marketing system. — Building CMS-driven architecture. Seeing the team close a $14M Series-A round is an incredible milestone, and we're proud to have supported their journey! If you're building a venture-backed product and need a marketing experience that scales with your company — happy to connect!

Completed work

Webflow Web Development Web Design Webflow Development

Isabel Feuerstein

pro

• Mar 18

love how smooth this feels!

Md Atiquz Zaman

• Mar 18

I will manage live chat, emails, customer support and CRM platforms for your business

Customer Support Microsoft Excel

Geethasree Naguboina

pro

• Mar 19

Multilingual support across Hindi, Urdu, Bengali and English alongside CRM management is a genuinely strong combination — most businesses struggle to find support that covers both language range and platform depth. The 24/7 availability across time zones makes this really attractive for international clients!