This is a snapshot of the Alpha Docket, a 75,500+ case dataset suite that covers 13+ years of federal enforcement related to business. (FDA, FTC, CFPB, SEC, OCC, & DOJ Antitrust, Corporate Finance, ENRD, Tax Divisions)
An exploration of art, creativity, and creative direction through the lens of AI 🌸
This is an independent, experimental concept project, created entirely with AI to explore new possibilities in visual storytelling, artistic expression, and creative direction.
The work incorporates AESOP brand assets and identity, which remain the property of their respective owners. This is a personal creative exploration, not an official AESOP campaign or commissioned work.
Created with AI. Directed by me.
A concept. A creative experiment. A vision brought to life through AI.
AI Customer Support Agent for Web Form, Gmail & WhatsApp
An AI support agent that answers customer questions across a web form, Gmail and WhatsApp, and hands off to a human team when it should. Load-tested with 200+ messages and no lost messages.
I built an AI customer support agent as a demo for a fictional SaaS company called Flowmint. Customers can write through a web form, Gmail or WhatsApp. The agent finds the answer in a knowledge base, replies on the same channel, and passes the conversation to a human team (Billing, Sales, Support) for refunds, special pricing, or when a customer asks for a person.
One agent for three channels, with replies formatted for each (a clean HTML email, a short WhatsApp message, a private web tracking page)
Safety rules written in code: it can only quote approved prices, and refunds always go to a human
Remembers returning customers on email and WhatsApp
Private ticket tracking page with a secret tracking code
If the AI service is busy, it switches to backup AI models, and to a knowledge-base answer if all are limited
I load-tested the agent for 24 hours with 200+ messages across all three channels, using simulated customers plus real emails and WhatsApp messages I sent myself.
212 messages in, 212 replies out, none lost
Only 3.3% needed a human
Areas I’m improving: faster replies with a paid AI plan, and spam protection for the web form.
Writing the safety rules in code, not in the prompt, is the part I like most: approved prices only, and refunds always go to a human. My RAG demo also passes the question to a person when the guide has no answer. How does your agent decide that a customer "asks for a person": a fixed list of phrases, or does the model decide?
So, as some of you may know, I recently started out on Contra with my web studio, OFFSCRIPT.
Starting out is exciting, but it also comes with a few challenges. I don't have a budget for ads, paid marketing campaigns, expensive CRM subscriptions, or premium AI tools. What I do have is a portfolio, some demo projects, my skills, and the motivation to find clients and get things moving.
So I started thinking about how I could make the most of the resources I already had.
While browsing GitHub, I came across this repository:
It's a huge collection of free APIs, and it got me thinking: instead of paying for several different tools, why not connect some of these resources and build something that actually fits my workflow?
That idea eventually turned into an internal CRM and business development platform for OFFSCRIPT.
The goal is pretty straightforward: make finding potential clients, researching companies, and managing the whole outreach process a little easier.
I've been working on a few features:
Lead Intelligence: Finding potential clients through different sources, collecting company information, and organizing leads in one place.
CRM & Pipeline Management: Keeping track of companies, contacts, opportunities, notes, tasks, and follow-ups without relying on another paid CRM.
API & Platform Connections: Exploring and connecting useful APIs and services, including GitHub and other platforms, to bring different sources and tools together.
AI Assistance: Using AI to help analyze leads, understand potential opportunities, and prepare personalized outreach drafts.
Workflow Automation: Automating repetitive tasks and setting up workflows that make the process less manual.
Analytics: Getting a better overview of leads, potential opportunities, and how the whole process is developing.
One part I particularly enjoy is that this isn't just another CRM I wanted to build for the sake of building one. It's something I actually need for my own studio. Every feature has a reason to exist, and there's always another idea or improvement I can work on.
It's still a work in progress, and some integrations need further configuration, but it's already been a really interesting project to develop.
And honestly, that's what I enjoy about building things: sometimes limitations force you to approach a problem differently. You start looking at what's already available, connect a few dots, experiment, and eventually create something useful out of it.
You don't always need a big budget to get started. Sometimes you just need an idea, a bit of curiosity, and the willingness to build the tools you wish you had. Would love to hear some thoughts on this!