Maternal Clinic Booking and Follow-Up System for Complex CareMaternal Clinic Booking and Follow-Up System for Complex Care
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Haven Maternal Clinic is an end-to-end booking and follow-through system for a fictional Brampton clinic serving pregnant women with multiple long-term conditions (diabetes, hypertension, asthma). It takes a patient from can I book initial inquiry to a confirmed booking, prepared and reminded for their appointment with minimal administrative effort from the owner.
Patients with multiple conditions require the most appointments, often across several days and specialists. Fragmented booking increases the burden on patients, contributing to a missed-appointment rate of around 25% and wasted specialist capacity. It also leaves the owner spending her lunch hours on manual confirmations and rebooking with after-hours inquiries unanswered. Which is not sustainable and makes the patient journey not enjoyable.
Haven consolidates appointments into the fewest visits, automates confirmations, reminders, rescheduling and waitlist backfill, and treats missed appointments as a welfare signal so that barriers to attendance are addressed rather than penalized. This reduces the burden on patients and the workload for the owner.
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