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Before someone calls a local business, they often check three things:
1️⃣ Does it have good, recent reviews?
2️⃣ Does it reply when I get in touch?
3️⃣ Does it seem active?
All three can run on autopilot:
⭐ A text after each job asking for a review
📱 A text-back when a call is missed
📩 A friendly message to past customers every so often
You do the work. The system keeps the reputation and relationships going.
Which of the three is weakest in your business? 👇
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Quote Follow-Up Automation for HVAC & Plumbing
Most home-service quotes don’t get rejected, they just go quiet. I built a system that follows up on them automatically.
What it does
Takes each quote through a simple form
Schedules up to 8 timed texts over 30 days
Stops instantly on a reply, a STOP, or a booked/lost update
Uses AI to draft replies to objections, with a human approving every one
Built with safety first
No duplicate texts, even when processes overlap
Only contractor-approved wording is sent
Texts go out only during local business hours
Opt-outs are honored immediately
Stack: n8n, Postgres, Groq, Docker, Twilio
Status: built and tested end to end, ready to pilot.
I build automation systems like this for service businesses. Message me if you’d like one for yours😊 .
New Lefty Notes.
We asked ChatGPT, Claude, Perplexity and Google's AI about twelve Kansas City businesses. Six had no website: a barber, a nail salon, an auto mechanic, a taqueria, a tailor and a shoe repair place, each with at least 50 Google reviews and 4.5 stars or better. The other six were in the same trades and had one.
120 answers, with our predictions locked in before the first question.
The AIs knew almost all of them. With no website to read, they read Google listings, Yelp, Birdeye, MapQuest and the Chamber of Commerce.
Getting picked was different. Asked for the best in each trade, the twelve got named eight times in twenty four answers. The businesses with websites got picked three times as often, six to two.
The order it happened in: AI has to find a page about you. Then your name has to be on the pages it reads when somebody asks who to hire. Then your reviews do the talking.
Knowing you is GEO. Picking you is Pick Rate. Those are the two things we measure for every client.
https://leftymediaco.substack.com/p/ai-knows-you-does-it-pick-you
The competitor: Picture this: a plumber has 800
past customers in an old spreadsheet.
He has 11 reviews on Google. The
competitor down the road has 200.
He has never sent those 800 people.
a single message. Every job comes from someone searching or someone calling.
It isn’t bad service. It’s a
business with no system for staying in touch.
Does your business have a list like that sitting somewhere? 👇
