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Customer Support & CRM Management for Online Brand
Provided end to end customer support for an online brand for 3 months, managing 1571 customer queries, complaints and service requests through CRM.
What i Handled:
Customer support via email, chat and phone
Product / service, account, payment and general inquiries
CRM ticket management and E-Forms
Follow-ups and complex case escalations
Accurate customer records and First Contact Resolution (FCR)
Value Added:
Improved response efficiency and customer experience while reducing the owner's daily support workload, allowing more focus on business operations and growth.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Redesigned a support inbox this week. 159 tickets in there, but
they're not 159 problems. They're 3.
Grouped by root cause, not timestamp. One view replies to all 47 "upload failing" tickets at once, no clicking through them one by one.
