Customer CRM Support Manager, Email, Chat, Phone Provided end to end customer support for an online business over 6 months managing 3146 tickets across email, live chat, and via phone. Handled account, payment, refund, order and product inquiries, CRM ticket management, follow-ups, escalations, and customer records. Resolved 2713 tickets, maintained 4.7/5 CAST. Value Added: Improved support efficiency and customer experience while reducing the owner's daily workload, allowing more focus on business growth.