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Customer Request Management & Service Coordination
Provided structured customer support and CRM management for an online business, handling 786 customer tickets across email, calls and service requests. Managed customer inquiries, account verification, product questions, refunds, E-forms, follow-ups and task tracking.
Successfully resolved 562 tickets, achieving a 71.5% resolution rate.
Value Added: Improved case orginization, follow-up accuracy, and response efficiency while helping ensure customer requests were handled on time.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Redesigned a support inbox this week. 159 tickets in there, but
they're not 159 problems. They're 3.
Grouped by root cause, not timestamp. One view replies to all 47 "upload failing" tickets at once, no clicking through them one by one.
CRM-Based Customer Support & Case Management
Supported a busy customer service workflow by managing 684 CRM tickets and keeping customer case organized from initial contact through resolution. Handled account access, payments, refunds, invoices, email responsed, calls, follow-ups, and priority-based tasks.
Value Added: Strengthened ticket organization and follou-up consisency, reduced missed requests, and helped maintain a smoother, more responsive customer support operation.
RM-Based Customer Support & Case Management
