Every message your business needs to send, already written — from order updates to complaint reco...Every message your business needs to send, already written — from order updates to complaint reco...
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Every message your business needs to send, already written — from order updates to complaint recovery to review requests.
Running customer support solo (or with a small team) means writing the same kinds of messages over and over, often under pressure. This kit gives you ready-to-send WhatsApp and email templates, complaint-handling scripts, and follow-up messages built around one rule: never promise something outside your real policy. Fill in your details, match your own tone, and respond with confidence every time.
What's included (6 files):
WhatsApp & Email Response Library — 30 templates for orders, shipping, payments, complaints & product questions
Complaint-Handling Scripts — 10 scripts, a de-escalation framework, and phrases to avoid
FAQ Template Kit — a ready-made FAQ structure covering your most common questions
Follow-Up Message Templates — 10 templates for reviews, re-engagement & win-back
AI Customer Support Prompt Pack — 12 guardrailed prompts for drafting responses with any AI assistant
Customer Support Tracker (Excel) — log inquiries with auto-tracked response times & satisfaction
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started