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š CRAFTED MOMENTS ā CHALLENGE PROJECT BRIEF
Tagline: Not Just a Gift. A Perfectly Timed Surprise.
š¼ PROJECT OVERVIEW
Crafted Moments is a surprise gift delivery booking platform based in Dhanmondi, Dhaka, Bangladesh.
Business Owner: Nadia Rahman
Team: Two part-time riders
Services: Birthday, Anniversary, Eid, Valentine's Day, and other special occasion gifts.
Live Link : https://craftedmoments.lovable.app/
šØ THE PROBLEM
Nadia manages customer orders through Facebook, WhatsApp, and Instagram, creating several challenges:
š© Message overload during peak seasons.
š
Double bookings due to manual scheduling.
šµ Failed deliveries when recipients are unavailable.
šø Last-minute cancellations without advance payment.
ā³ Too much time spent managing orders, preparing gifts, and coordinating riders.
āØ THE SOLUTION
Crafted Moments provides a centralized booking and delivery management system where customers can:
š Browse gift packages or request custom gifts.
š
Select available delivery dates and time slots.
š¬ Request custom delivery times and receive price quotes.
š Personalize greeting cards and surprise instructions.
š² Verify contact details using demo OTP.
š³ Review orders and choose a payment method.
š¦ Confirm bookings and track delivery status.
š¤ CUSTOMER FEATURES
Easy gift selection and customization.
Interactive delivery calendar with available slots.
Custom time requests and price quotes.
Recipient details and surprise preferences.
Booking confirmation and delivery tracking.
Multiple payment method options with prototype payment flows.
š ļø ADMIN FEATURES
š Dashboard with revenue, orders, and delivery summaries.
š Manage, search, edit, and update bookings.
š Add, edit, and manage gift packages and items.
š
Manage delivery dates, time slots, and capacity.
š¬ Review custom time requests and provide quotes.
šµ Assign riders and manage delivery schedules.
š Handle failed deliveries and rescheduling.
āļø Manage business details and basic settings.
š Edit and preview customer notification messages.
āļø PROTOTYPE SCOPE
Functional features include booking, slot availability, order management, rider assignment, and custom quote workflows.
OTP verification, payments, and SMS/WhatsApp notifications are simulated and clearly labeled as prototype features unless real integrations are configured.
šÆ PROJECT GOAL
To reduce manual work, prevent scheduling conflicts, simplify delivery management, and make surprise gift booking easier for customers.
š CORE VALUE
Less manual coordination, fewer booking conflicts, and more perfectly timed surprises.
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