Add one line to your website brief. Who owns where the form goes, and who sends a test submission before launch?
Then someone's actually responsible for where every inquiry ends up.
A service website should make the first enquiry more specific.
For THE HOUR, an accounting-practice Framer template, I gave three questions their own place:
• What work is included? A Services CMS with individual scope and preparation pages.
• How is the fee framed? A separate fees page with clearly labelled fictional examples.
• What happens next? Getting Started, a native enquiry form and an owner guide that maps the actual editing controls.
The handoff includes nine page types, Services + FAQ CMS, responsive layouts, a 404, credits and a changelog. Optional service images collapse when empty, with a separate alt-text field.
THE HOUR is $39 once for one end project; Framer hosting is separate. It does not include booking, payment collection or a client portal. The practice, fees and claims in the demo are fictional examples to replace.
When you automate inquiry triage and reply drafting, where do you keep a human in the loop? I'd be curious whether you let the workflow auto-send for low-priority emails or route everything through an approval step first, since a wrong reply to a high-value lead costs far more than the time saved.