Website Redesign Focused on Clearer Customer EnquiriesWebsite Redesign Focused on Clearer Customer Enquiries
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Before you redesign your website, pick one customer task it should make easier.
Open your current site on a phone. Try to find a service, understand what is included and send an enquiry. Note where you hesitate or have to guess. Keep private customer details out of screenshots.
An example brief: "Someone on a phone should be able to choose the right service and send the details I need to prepare a quote."
That gives the redesign something concrete to check. Review the new page against the same task, including its form errors and confirmation message. Keep the pages and content that already help customers.
If your website needs a clearer route to an enquiry, email your requirements to hello@shaanbuilds.com. I build and redesign websites for small businesses, working remotely with clients worldwide.
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