1. During the visit, the tool pulls symptom duration, Centor/McIsaac items, and any rapid strep or flu results already in the chart.
2. It scores the case against guideline criteria and suggests a no-antibiotic plan, a delayed prescription, or "consider antibiotics — clinician review."
3. It drafts a plain-language patient explanation and a follow-up text if symptoms worsen.
4. The urgent care clinician reviews the suggestion, edits the wording, and decides whether to prescribe. Nothing is ordered or sent without that approval.
5. Approvals, overrides, and follow-up replies are logged for audit.