Panel 1 — Cancellation Request: The customer asks to cancel an item from order #1064 without specifying which one. The AI correctly looks up the order and lists all three items with their prices — The Collection Snowboard: Liquid ($723.13), The Collection Snowboard: Oxygen ($988.83), and The Complete Snowboard ($675.02) — so the customer can choose which one to cancel. Panel 2 — Reason & Identity Check: The customer picks "The Collection Snowboard: Oxygen" and gives a reason ("Ordered too many by mistake"). The AI correctly requires identity verification before proceeding, asking for the email used when placing the order. Panel 3 — Item Cancelled & Refunded: After the customer confirms their email (karine.ruby@example.com), the item is successfully cancelled, and the AI reports a refund of $988.83.