Designed ethical offboarding for T.Ex app, balancing user autonomy and retention. Achieved 93% completion, 35% retention, 72 NPS. Increased UTS to 4.15.

Redesigned forms, boosting task completion from 62% to 94%, cutting support tickets by 90%, and raising user satisfaction from 4.2 to 8.7/10.

UX-driven AI Coaching Simulator cuts training time 62%, boosts sales 23%. User-centered design transforms sales coaching, driving efficiency and performance.