Vivian Onyinyechi
E-commerce Customer Support VA for Shopify stores
New to Contra
Vivian is building their profile!
Provided email support and admin assistance for a small business.
Responsibilities:
✓ Managed company inbox and replied to 50+ customer emails daily
✓ Organized spreadsheets, documents, and customer data
✓ Scheduled appointments and meetings
✓ Helped with data entry and file organization
Tools: Gmail, Google Sheets, Google Calendar
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Managed customer orders and support for an online e-commerce store.
Responsibilities:
✓ Tracked 100+ orders per week and updated customers
✓ Handled refunds, exchanges, and shipping issues
✓ Answered customer questions about products and delivery
✓ Maintained 5-star customer satisfaction rating
Tools: Shopify, Gmail, Order Tracking
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Provided fast and friendly customer support for a Shopify e-commerce store.
Responsibilities:
✓ Answered customer emails and live chat within 1 hour
✓ Resolved order issues, refunds, and shipping questions
✓ Managed customer complaints professionally
✓ Helped improve customer satisfaction and 5-star reviews
Tools: Shopify, Gmail, Zendesk
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I provide fast, friendly customer support for Shopify brands.
What I do:
Answer customer emails + live chat within 1 hour
Handle order issues, refunds, and tracking requests
Manage complaints professionally
Work weekends and holidays
Tools: Shopify, Gmail, Gorgias, Zendesk
I help store owners get 5-star reviews and more repeat customers.
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