Patrick Argao
eCommerce/Shopify/Dropshipping Customer Service Manager
New to Contra
Patrick is ready for their next project!
Customer Support Team Leadership, QA, and SOP Development
Built and managed support teams for ecommerce brands by creating SOPs, coaching agents, improving QA, and strengthening consistency across daily operations. Focused on reliability, accountability, and scalable support processes.
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Subscription, Billing, and Retention Support for DTC Brands
Supported ecommerce and DTC brands with subscription and recurring billing concerns, including cancellations, pausing, refunds, and retention-related conversations. Helped create more consistent handling for sensitive billing and account issues.
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WISMO, Shipping, and Order Issue Support for eCommerce Brands
Handled high-volume support related to shipping delays, tracking requests, replacements, refunds, and order issues for ecommerce brands. Helped reduce customer friction by improving response flow, escalation handling, and post-purchase communication.
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21
Shopify Customer Support Operations and Queue Management
Managed customer service operations for Shopify and DTC brands, handling high-volume support across email, chat, and phone. Improved queue management, response handling, and support workflows for shipping concerns, billing issues, returns, refunds, and order-related inquiries.
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