Syeda Maryam Zahra Zaidi
CRM Implementation & Automation | HubSpot & GoHighLevel | AI
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Built a multi-agent customer support automation in n8n where a Supervisor AI analyzes each customer request and routes it to the right specialist agent. Separate AI agents handle Sales, Technical Support, Billing, and Order inquiries, while requests requiring personal assistance are automatically escalated to human support. The system can send customer responses, notify the support team, and log conversations in a CRM for tracking.
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Built an automated document processing system in n8n that handles invoices, purchase orders, receipts, and other business documents.
The workflow automatically extracts PDF data, uses AI to identify and structure document information, checks for duplicates, routes documents by type, stores records in Google Sheets, sends email notifications, and sends unrecognized documents for manual review.
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Built an AI agent in n8n that can manage customer data in Google Sheets, find and update records, send emails through Gmail, and maintain conversation context using memory.
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Built an AI-powered email support system in n8n using Gmail, OpenAI, and Pinecone RAG. The workflow automatically identifies support emails, retrieves relevant information from a knowledge base, generates grounded customer responses, replies through Gmail, and escalates questions to human support when the knowledge base cannot provide an answer. It also logs AI replies and human escalations for tracking.
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