Shay Hail
Zendesk & BI specialist in decision-grade reporting
New to Contra
Shay is ready for their next project!
Designed and built an automated Google Sheets quote system with a dynamic product catalog, line-item calculations, and PDF export.
Features include drop-down based item selection, automatic pricing and totals, protected summary sections, and one-click PDF generation for client-ready quotes.
Built to scale for dozens of items while maintaining a clean printable layout.
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A structured analytical view built to expose how demand, behavior, and outcomes move through the system with zero ambiguity.
It focuses on core business mechanics-traffic, conversion, efficiency, and value generation-while enforcing stable metric logic and a coherent data model so trends, inflection points, and performance gaps surface immediately.
The design minimizes analytical friction through disciplined segmentation, consistent time logic, and layouts that reveal performance dynamics without manual cross-filtering or interpretive guesswork.
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A practical Google Sheets project of a lightweight operational dashboard, designed for clarity, speed, and day-to-day usability.
The
dashboard surfaces core metrics and summaries using native formulas,
filters, and conditional logic, enabling quick inspection without
external BI tools.
The
setup emphasizes simplicity and reliability: minimal dependencies,
transparent calculations, and layouts optimized for both on-screen use
and client-facing documents, allowing teams to work directly in Sheets
without friction.
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A
consolidated operational dashboard built in Looker Studio, designed for
fast diagnostics and workflow clarity across support operations.
It
surfaces core KPIs including SLA attainment, ticket volume,
first-response performance, and priority distribution, paired with
temporal breakdowns by month, hour, and category.
The
layout emphasizes immediate visibility into service health, workload
patterns, and trend deviations, enabling teams to act on data rather
than hunt for it.
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